Privacy Policy
Cascade Physical Therapy, LLC DBA Performance Physiotherapy
Website: performpt.com
Last Updated: 2025.12.1
1. Introduction
Cascade Physical Therapy, LLC DBA Performance Physiotherapy (“Performance Physiotherapy,” “we,” “us,” or “our”) is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy explains how we collect, use, and protect information when you visit our website, communicate with our clinic, participate in our programs, or enroll in our SMS services.
2. Information We Collect
We may collect the following types of information:
Information You Provide Directly
- Contact details (name, phone number, email address)
- Appointment-related information
- Intake form responses
- Payment-related details (processed securely through third-party payment processors)
- Optional SMS opt-in consent
- Health information necessary for physical therapy services (protected under HIPAA)
Information Collected Automatically
- Browser type and device information
- IP address
- Site usage analytics
- Cookies used for improving site performance
This information is used only to operate our clinic, deliver services, improve our website, and maintain communication with you.
3. How We Use Your Information
We use your information for:
- Appointment confirmations and reminders
- Communication about your treatment plan
- Providing physical therapy services
- Sending educational or service-related messages
- Processing payments
- Improving website performance
- Providing customer support
We will not use your information for any purpose outside of patient care, communication, clinic operations, or the services you request.
4. SMS Privacy & Compliance
We take SMS privacy seriously. In accordance with CTIA and TCPA guidelines:
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Additional SMS clauses:
- Text messaging originator opt-in data and consent will not be shared with any group other than the providers necessary to deliver SMS messaging services.
- You may opt out at any time by texting “STOP.”
- Consent to SMS is not a condition of purchase or treatment.
5. How We Protect Your Information
We use administrative, technical, and physical safeguards to protect your data. This includes:
- HIPAA-compliant patient documentation systems
- Secure data transmission
- Limited-access internal systems
- Encrypted payment processing through trusted payment processors
6. How We Handle Your Health Information (HIPAA)
We comply with the Health Insurance Portability and Accountability Act (HIPAA).
This includes:
- Collecting only the minimum necessary information
- Using PHI solely for treatment, payment, and healthcare operations
- Restricting access to authorized personnel
- Avoiding sending sensitive medical details through SMS
If you need to discuss protected health information, please contact us directly by phone or in person.
7. “How We Share Your Information” (Required Language)
We do not sell personal information.
We do not distribute personal information for promotional or marketing use.
Certain operational tasks—such as appointment scheduling, patient communication tools, or payment processing—may involve contracted service providers who support essential clinic functions (e.g., scheduling software, billing tools, or customer service assistance). These providers only receive the minimum information needed to perform their services and are required to protect it.
All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.
8. Cookies & Website Tracking
Our website may use cookies or similar technologies to:
- Improve load times
- Enhance navigation
- Track website performance
- Improve user experience
You may adjust your browser settings to limit or block cookies at any time.
9. Your Rights
Depending on your location, you may have the right to:
- Request access to your information
- Request corrections
- Request deletion of information that is not required for medical or legal purposes
- Withdraw consent for SMS or email messaging
- Request a copy of your medical record (HIPAA)
Requests can be submitted through our contact information below.
10. Children’s Privacy
We do not knowingly collect personal information from individuals under 13 without consent from a parent or legal guardian.
11. Updates to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last Updated” date.
12. Contact Us
If you have questions about this Privacy Policy or would like to exercise your data rights, you may contact:
Cascade Physical Therapy, LLC DBA Performance Physiotherapy
📍 Insert your clinic address
📧 bcook@performpt.com
📞 360-818-2809